A support queue that drafts, then waits

Who it is for

Someone answering other people’s customers. Your own unread mail stays on the email task.

Outcome

Draft replies for new mail, and a daily brief with themes, counts, and two quotes. Refunds stay with you.

Workflow

1. Install Chief on the support inbox and paste the first message. Connect the support mailbox. Do not enable send.
2. Start with one bot, as the crawl-walk-run use case says. Draft a ticket note. You send it.
3. Add a daily theme brief: themes, counts, two quotes, and contact nobody.
4. Ping only when a customer is waiting. Split Build, Reply, Alert, and Tune later. Refunds and spend stay human.

Next

Open the support inbox and install Chief against one mailbox before you add Dewey, Inbot, or Fixer.