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CS crawl→walk→run: Build / Reply / Alert / Tune, refunds stay human

Support wants a fleet on day one — start with one bot or the scope eats you.

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What hurt

George Hong (@DomainMaster) recapped Grok Bot for Customer Support with David (SpaceX AI user ops) on Galaxy Day 2. CS use cases: crawl→walk→run ticket replies (draft note → send); churn/threat scanners on a schedule into Slack; internal Slack Q&A on the same KB (public docs + private SOPs); self-improve from traces / last week of tickets. Fleet demo (Flylo airline toy): Build · Reply · Alert · Tune — start with one bot, split when scope grows. Low-confidence Slack alerts; refunds need a human. Community recap — not official xAI text; not affiliated with xAI. Distinct from the Cora/Pete/Ashley prompt set.

What to install or create

One bot first. Draft replies before send. Split into Build/Reply/Alert/Tune when scope grows. Refunds stay human.

Bots

  • CS first seat

    Starts as one bot: draft replies from the KB. Splits into Build/Reply/Alert/Tune later.

Plugins

  • None on day one. Follow the first-run steps.

Files

  • KB = public docs + private SOPs. Confidence rule: low → Slack, do not send. Refunds = human only.

Routines

  • Optional later: scheduled churn/threat scan into Slack; weekly tune from last week's tickets.

The prompt

This is a tip, not a pasteable system prompt. The author did not publish one. Follow the first-run steps.

First run

  1. 1Read https://x.com/DomainMaster/status/2100371923238563892 — recap only; do not paste the Flylo Cora/Pete/Ashley prompts here.
  2. 2Point one bot at your KB (public docs + private SOPs). Crawl: draft a ticket note, do not send.
  3. 3Walk: you send the draft. Run: only after confidence is high and you still approve the first live sends.
  4. 4When scope grows, split Build / Reply / Alert / Tune. Low-confidence → Slack, not the customer.
  5. 5Refunds and spend stay human. Start one bot — do not hire the whole fleet on day one.

Approval fence

Draft ticket notes freely. Sending a reply, Slack-wide alerts, and any refund or spend need your yes.

What to tweak

Steal crawl→walk→run + split-when-scope-grows. Low-confidence alerts Slack; refunds never auto.

Source

George Hong @DomainMaster · Original post

Not affiliated with xAI. We did not write this prompt. Third-party template terms still apply.

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