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Support desk: Gmail every 10 min, Linear handoff, release notices, churn winback

Indie support mail, bug tickets, and churn follow-ups all leak when you do them by hand.

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What hurt

@kevinma_dev_zh runs a「客服小助理」Grok Bot for SentiaRead: Gmail connector on Support mail every 10 minutes, drafts in the user's language while he keeps the tone, opens Linear when feedback is a bug/feature, matches GitHub Releases to past complainers for proactive notices, and (with Stripe/RevenueCat/Supabase) drafts daily churn winbacks. He always reviews before send. Tip only. Not affiliated with xAI.

What to install or create

Connect Gmail (+ Linear) → 10-min triage routine → release-match + churn routines → you approve every outbound mail.

Bots

  • 客服小助理

    Checks support Gmail every 10 minutes, drafts replies, opens Linear issues, and flags churn winbacks for your OK.

Plugins

  • Gmail

    Required

  • Linear

    Required

Routines

  • Every 10 minutes: check SentiaRead Support Gmail; draft replies / ask whether to open Linear issues — never send without OK.

  • After a GitHub Release: match fixed issues to past feedback mail and draft proactive user notices.

  • Daily morning: find lapsed Plus subscribers and draft winback mail in the user's language for approval.

The prompt

This is a tip, not a pasteable system prompt. The author did not publish one. Follow the first-run steps.

First run

  1. 1Read https://x.com/kevinma_dev_zh/status/2115244657328148885 (credit @kevinma_dev_zh).
  2. 2Connect Gmail to the Support mailbox; optionally Linear for bug/feature handoff.
  3. 3Set a ~10-minute routine: new mail → draft reply (and ask before creating a Linear issue) — never auto-send.
  4. 4After each release: match fixed items to past feedback threads and draft proactive notices for your OK.
  5. 5Add a morning churn check (lapsed subscribers) that drafts winback mail in the user’s language; you still press send.

Approval fence

Bot drafts only; every user-facing send needs your confirmation.

What to tweak

Steal the three loops: triage, release notice, daily churn — never auto-send user mail.

Source

Kevin Ma @kevinma_dev_zh · Original post

Not affiliated with xAI. We did not write this prompt. Third-party template terms still apply.

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