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Support desk: Gmail every 10 min, Linear handoff, release notices, churn winback

Indie support mail, bug tickets, and churn follow-ups all leak when you do them by hand.

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Qué dolía

@kevinma_dev_zh runs a「客服小助理」Grok Bot for SentiaRead: Gmail connector on Support mail every 10 minutes, drafts in the user's language while he keeps the tone, opens Linear when feedback is a bug/feature, matches GitHub Releases to past complainers for proactive notices, and (with Stripe/RevenueCat/Supabase) drafts daily churn winbacks. He always reviews before send. Tip only. Not affiliated with xAI.

Qué instalar o crear

Connect Gmail (+ Linear) → 10-min triage routine → release-match + churn routines → you approve every outbound mail.

Bots

  • 客服小助理

    Checks support Gmail every 10 minutes, drafts replies, opens Linear issues, and flags churn winbacks for your OK.

Plugins

  • Gmail

    Obligatorio

  • Linear

    Obligatorio

Rutinas

  • Every 10 minutes: check SentiaRead Support Gmail; draft replies / ask whether to open Linear issues — never send without OK.

  • After a GitHub Release: match fixed issues to past feedback mail and draft proactive user notices.

  • Daily morning: find lapsed Plus subscribers and draft winback mail in the user's language for approval.

El prompt

Esto es un consejo, no un prompt de sistema para pegar. El autor no publicó uno. Sigue los pasos del primer uso.

Primer uso

  1. 1Read https://x.com/kevinma_dev_zh/status/2115244657328148885 (credit @kevinma_dev_zh).
  2. 2Connect Gmail to the Support mailbox; optionally Linear for bug/feature handoff.
  3. 3Set a ~10-minute routine: new mail → draft reply (and ask before creating a Linear issue) — never auto-send.
  4. 4After each release: match fixed items to past feedback threads and draft proactive notices for your OK.
  5. 5Add a morning churn check (lapsed subscribers) that drafts winback mail in the user’s language; you still press send.

Valla de aprobación

Bot drafts only; every user-facing send needs your confirmation.

Qué ajustar

Steal the three loops: triage, release notice, daily churn — never auto-send user mail.

Fuente

Kevin Ma @kevinma_dev_zh · Publicación original

Sin afiliación con xAI. No escribimos este prompt. Siguen aplicando las condiciones de las plantillas de terceros.

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